Tellus EVV January Announcements and Updates for AHCA BA Providers in Florida Regions 9, 10 and 11
Stay Up to Date with Provider Alerts
Looking for the latest updates? Stay up to date with the latest EVV news from Tellus website: https://mobilecaregiverplus.com/ahca-ba-
- AHCA EVV Mandate Announcements
- How to Register Your Provider Agency
- Tellus GPS Functionality
- And more!
Updating Your Tellus Mobile App: Ensuring Your Mobile App Version is Current
The Tellus mobile app will work best when the current/most recent version of the app is being used. To ensure that you are using the most current/most recent version of the Tellus mobile app, please follow the instructions below:
- Go to your Tellus mobile app and on the log in page, verify the 4 digits at the bottom of the log in screen
- If you do not have the most current version, go to your app store or play store to update the Tellus Mobile app on your phone
Previous Townhall Webinar Recordings
- In November we hosted over 300 AHCA BA providers and featured live Q&A
- Listen to the recording from the November 9 Townhall: https://attendee.gotowebinar.
com/recording/ 9092666903458178830 - Listen to the recording from the November 23 Townhall: https://attendee.gotowebinar.
com/recording/ 4264386990273116673
Contact Tellus
If You Have a Technical Issue, Please Contact the Customer Support Team
- Reach a live agent Monday-Friday between 8:00 am-5:00 pm at 1-833-622-2422
- Open a support ticket by clicking support ticket link
- Chat with a live agent at https://mobilecaregiverplus.com/ahca-ba/
What’s Next?
We have a wide variety of upcoming trainings in both English and Spanish. Be sure to mark your calendar and register your team.
Live Training Sessions
- Tellus EVV Mobile App
- Upcoming Dates: 1/18, 1/26
- Register Here: https://mobilecaregiverplus.com/ahca-ba-
training-resources/
- Tellus Claims Training
- Upcoming Dates: 1/20, 1/27
- Register Here: https://mobilecaregiverplus.com/ahca-ba-
training-resources/
- Tellus Admin Console
- Upcoming Dates: 1/21, 1/28
- Register Here: https://mobilecaregiverplus.com/ahca-ba-
training-resources/
User Guides and Tutorials:
- Telemedicine Guidance for Scheduling and Billing
- System Administrator to do List for Scheduling
- Adding Users/Providers
Additional training resources include live online trainings, recorded trainings, recorded tutorials and user guide PDFs.
Access all training resources at: https://mobilecaregiverplus.com/ahca-ba-
Other Information
To view training materials, please go to https://mobilecaregiverplus.com/ahca-ba and select the Training & Resources tab. If you have questions regarding training or system registration you may contact TELLUS at: 1.833.622.2422.