Customer Support Ticket Numbers for Mobile App Clocking In/Clocking Out Questions   This message is targeted to AHCA BA providers in Regions 9, 10 and 11.   AHCA and Netsmart would like to address an issue with AHCA BA rendering providers (RBTS, Lead Analysts and Assistant Lead Analysts) who are presently calling the Netsmart Mobile …

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Mobile Caregiver+ EVV October Newsletter   Important Mobile Caregiver+ Updates: As of July 8, 2021, the Tellus EVV system has changed its name from Tellus EVV to Mobile Caregiver+. The Tellus name and branding is being retired and replaced with the Mobile Caregiver+ name and branding. To learn more visit: https://mobilecaregiverplus.com/rebranding/ Introducing your new resource …

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AHCA BA Provider Alert: Place of Service EVV Requirement for Claims in Rejected Status   Place of Service EVV Requirement for Claims in Rejected Status   This message is targeted to all AHCA BA providers in Regions 9, 10 and 11.   AHCA BA has historically required that billing providers submit a place of service (POS)/address …

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AHCA BA Provider Alert: Electronic Visit Verification (EVV) Telemedicine Claims Status Issue Resolved   Electronic Visit Verification (EVV) Telemedicine Claims Status Issue Resolved   Telemedicine Claims for Behavior Analysis (BA)   Last week Tellus partnered with the Agency for Health Care Administration (Agency) to research why some BA claims that were successfully adjudicated in FMMIS were …

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AHCA BA Provider Alert: Provider Claims in the Tellus Dashboard in “Accepted” Status for Extended Period of Time   Provider Claims in the Tellus Dashboard in “Accepted” Status for Extended Period of Time   This message is targeted to all AHCA BA providers in Regions 9, 10 and 11.   Netsmart has been receiving inquiries from …

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AHCA BA Provider Alert: Recommended Workflow for Providers who are Missing Prior Authorizations from EQs   Recommended Workflow for Providers who are Missing Prior Authorizations from EQ Providers must report missing recipients and PAs only for H2012BA, H2014BA and H2019BA via Excel spreadsheet to Tellus (H0031 and H0032 is not applicable to EVV). If the agency …

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Tellus EVV May Provider Newsletter   Training Tips Below are common helpful hints for BA providers: Multiple visits/sessions in one day for the same recipient and same provider must be billed (released) on the same day of the session Referring Physician ID number can be Medicaid ID# (9-digit number) OR NPI (10-digit number) and must …

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AHCA BA Provider Alert – Alternate EVV Vendor Visits Submission Workflow Visits Submission Workflow: Some Provider groups are using USERFIELD 1 field to document either the patient medical record number, ICN number, or invoice number. If using the USERFIELD 1 field for documenting the medical record number, ICN, or invoice number— please ensure the medical …

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