Florida Agency for Health Care Administration (AHCA)

Florida Agency for Health Care Administration (AHCA)  has selected Mobile Caregiver+ to launch electronic visit verification (EVV) in Florida. Mobile Caregiver+ is a national EVV company that has successfully launched EVV with multiple states, managed care organizations, and thousands of providers. AHCA has implemented EVV for their Home Health program.


Access your Netsmart Provider Portal by Self-Registering Your Agency & Getting Started here.


What If I don’t have an Alternate EVV Solution?

If you do not currently have an EVV Vendor, you can use the Netsmart EVV solution at no cost for Florida Agency for Health Care Administration visits (funded by AHCA for you to use!).

Billing providers are required to register online to gain access to the Mobile Caregiver+ EVV system. Click REGISTER to begin.

Once you register, you can watch training, add your Caregivers to the system, and schedule visits for your AHCA members.

Do you already have an Alternate EVV Vendor?

No Problem! Sign Up with your EVV Product!

Let us know what Alternate EVV Vendor you are using and their contact info! This ensures we invite them to the Alternate EVV Vendor townhalls to receive all information and timing around integrating with Netsmart Mobile Caregiver+.

You will continue to use your Alternate EVV Vendor for visit capture with this process! Your vendor will integrate with Netsmart by using the Implementation and Data Dictionary links below, and send the visit data to Netsmart.

Billing providers are required to register online to gain access to Netsmart’s EVV solution (even if you are not using Netsmart for visit capture) to release visits sent to Netsmart from your Alternate EVV Vendor. Click REGISTER to begin.

Alternate EVV Vendor Implementation Guide: Click Here

Rendered Services Data Dictionary: Click Here

Typecode Data Dictionary: COMING SOON

Alternate EVV Vendor Quick Reference Guide: COMING SOON

How do I register for Mobile Caregiver+ EVV for AHCA Home Health?

Billing providers are required to register online to gain access to the Mobile Caregiver+ system. Click REGISTER to begin.


How Do I Get Signed Up For Training?

Provider Admins can register on the mobilecaregiverplus.com/training site for provider admin portal training.

The training materials will cover functionalities of the AHCA EVV system including:

  • How to schedule services using the AHCA EVV Dashboard
  • Checking in and out using the AHCA EVV Smart Phone Mobile Application
  • Billing for services rendered using AHCA EVV Claims Portal

Why EVV?

The use of EVV is a Federal Law! In December 2016, Congress enacted the 21st Century Cures Act which requires states to implement EVV for Medicaid-financed Personal Care Services and Home Health Care Services.



Does EVV Apply To Me?

Click here to see the list of waivers and services in scope for EVV in Florida.


Installing Mobile Caregiver+

Access the links below for information on how to remove the Tellus EVV app and install the new Mobile Caregiver+ app. 

Apple instructions

Android instructions

The AHCA EVV System may allow the use of EVV third-party integration for approved systems. Third-party integration means that home health providers who have an EVV system may continue to use it to capture and send EVV data to the EVV Claims system for billing. Providers who are interested in EVV third-party integration should contact the AHCA EVV Customer Support Line toll-free at 1-833-AHCA-EVV (1-833-2422-388) or via email: ahcaevv@mobilecaregiverplus.com.

For more information, visit mobilecaregiverplus.com/training


For Florida Agency for Health Care Administration Electronic Visit Verification Assistance Please Contact:


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