Important Changes to Support
We are excited to announce that beginning July 8th, 2021, you will have access to a new customer support portal*. Using the new portal, you will be able to:
- Easily submit a request for support assistance online, 24×7
- Check the status of your support requests
- Search our online Knowledgebase for answers to common questions
- Track Known Issues for the Mobile Caregiver+ (Tellus) solution
Click here to view a recorded training webinar on the new support portal.
Click here to view a step-by-step guide on how to log into Netsmart Connect.
*Providers in Georgia will continue to use Conduent for their support needs.