Important Changes to Support

We are excited to announce that beginning July 8th, 2021, you will have access to a new customer support portal*. Using the new portal, you will be able to:

  • Easily submit a request for support assistance online, 24×7
  • Check the status of your support requests
  • Search our online Knowledgebase for answers to common questions
  • Track Known Issues for the Mobile Caregiver+ (Tellus) solution

Click here to view a recorded training webinar on the new support portal. 

Click here to view a step-by-step guide on how to log into Netsmart Connect.


*Providers in Georgia will continue to use Conduent for their support needs.

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