AHCA Behavior Analysis Regions 9, 10 and 11
March Newsletter
Stay Up to Date with Provider Alerts and Known Issues Update
Looking for the latest updates? Stay up to date with the latest EVV news from Tellus website: https://mobilecaregiverplus.com/ahca-ba-updates/
Introducing the Tellus Known Issues Page
Tellus has created a new “Known Issues” page located at https://mobilecaregiverplus.com/ahca-ba-known-issues/. This page will display current and recently resolved production issues within the Tellus EVV app and provider portal and will be updated frequently with the most current information.
Tellus February Newsletter
Our February Newsletter included a variety of topics including a deadline for Electronic Visit Verification (EVV) Enforcement through the MMIS. To learn more about this topic view our February Newsletter: https://mobilecaregiverplus.com/ahca-ba-february-newsletter/
Looking For 24/7 Tellus Training Options?
On-demand video training are accessible any time.
Click the link to access training videos for claims, mobile app and the admin dashboard: https://mobilecaregiverplus.com//ahca-ba-training-resources/#training
Contact Tellus
If You Have a Technical Issue, Please Contact the Customer Support Team
- Open a support ticket by clicking support ticket link
- Reach a live agent Monday-Friday between 8:00 am-5:00 pm at 1-833-622-2422
- Chat with a live agent at https://mobilecaregiverplus.com/ahca-ba/
What’s Next?
We have a wide variety of upcoming trainings in both English and Spanish. Be sure to mark your calendar and register your team.
Live Training Sessions
- Tellus EVV Mobile App
- Upcoming Dates: 3/4, 3/10, 3/17, 3/25, 3/31
- Register Here: https://mobilecaregiverplus.com/ahca-ba-training-resources/
- Tellus Claims Training
- Upcoming Dates: 3/2, 3/9, 3/18, 3/23, 3/30
- Register Here: https://mobilecaregiverplus.com/ahca-ba-training-resources/
- Tellus Admin Console
- Upcoming Dates: 3/3, 3/11, 3/16, 3/25
- Register Here: https://mobilecaregiverplus.com/ahca-ba-training-resources/
User Guides and Tutorials:
- Telemedicine Guidance for Scheduling and Billing
- System Administrator to do List for Scheduling
- Adding Users/Providers
Additional training resources include live online trainings, recorded trainings, recorded tutorials and user guide PDFs.
Access all training resources at: https://mobilecaregiverplus.com/ahca-ba-training-resources/
Additional Information:
To view additional training materials please go to https://mobilecaregiverplus.com/ahca-ba and select the Training & Resources tab. If you have questions regarding training or system registration you may contact TELLUS at: 1.833.622.2422.